Today I was attending a lesson in a smaller group than normally. The lesson was about certain skills that we need to treat people with ankle problems. The assistent explained everything and then we could practice it on our own. While we were practicing the assistent came to us and addressed me by name.
After that moment I saw the assistent as a more friendly and an upright person. When someone knows your name, I feel more like an individual and not some other guy.
It is such a simple reflex with so much impact. Next time you meet someone new or talk to someone that’s not that close to you, use his NAME.
Have a great day everyone,